So what does ITIL mean? ITIL stands for Information Technology Infrastructure Libary.
It was an ambitious project developed in Britain in the mid-1980s to document and archive as much information and knowledge as possible about the best practices and development of BPM (Business Process Management) related to IT, through practical case studies, as well as manuals and specialized literature on the subject.
The intention was to generate a lot of subsidies, models, and examples for those developers, companies, organizations and consultants who wanted to have an excellent query base to see success stories and be able to use this knowledge in their projects in a way that could be much agiler and assertive.
What does ITIL mean, in summary?
ITIL is the standard of best practices for managing the most widely used information technology services in the world.
What began as a need for government to have documented and organized processes, turned into one of the most valuable collections of knowledge in the field of Information Technology, which has helped many companies achieve their strategic goals with the proper use of technology.
It is also important to note that currently, ITIL is a registered trademark.
Throughout its history, ITIL has accumulated experiences in IT processes and various private and public organizations. It includes not only the UK but also several other countries. As a result, it culminated in the 90s with the adoption of ITIL by several European bodies, further consolidating its reputation and the use of this IT library as a quality milestone in the market.
What does ITIL mean in your company?
It means adding some advantages and providing much more effective and efficient management and information technology services, aligning them properly with the risks and demands of your company.
Among many others, here is a list of some of the benefits:
- A standard methodology and classification, facilitating the exchange of information and knowledge.
- Negotiable service level determination, based on recognized parameters.
- Processes and services are more easily measured.
- A reduced number of incidents.
- Improvements are applied quicker.
- Service levels are high.
- Processes are more consistent and easy to forecast.
- Service delivery is more efficient.
- Customers benefit from a superior experience.
- A process culture is formed in the company.
- A generated reduction in information technology costs.
How is ITIL organized?
To fully understand the answer to ‘what does ITIL mean?’ it is interesting to know that it is organized according to the Life Cycle of employee services in your company, divided into five themes:
- Service Strategy:
Service Strategy relates to the determination of the requirements and needs of the enterprise. - Service Project:
Or Service Design covers aspects relating to defining the solution that will be used. - Service Transition:
Service Transition is tied to organizational change management. - Service Operation:
Service Operation is the practice that ensures that services will always be met at the agreed upon levels (SLA). - Continuous Service Improvement:
One of the great advantages of Continual Service Improvement is to maintain continuous improvement and service optimization based on an established PDCA cycle.
If you have not yet fully understood the answer to ‘what does ITIL mean?’, consider it as a way to provide organizations with some paths already established a way to manage Information Technology with a focus on the client and the high quality of services.
Processes and procedures are explained in detail and come with the help of checklists and other methods to make sure your organization is using the right one. You can also customize them to tend to your specific strategic objectives.
Moreover, it is possible for interested professionals to gain an ITIL certification, which will provide all the necessary training to use the knowledge of this library in the IT field.
ITIL certification is a survey carried out by authorized institutions and can provide three different levels of certification, in order of complexity:
- ITIL Foundation
- ITIL Practitioner
- ITIL Master
With these certifications, a professional can easily stand out in the market.
Check out more on ITIL methodology here.