control, fewer accidents, higher employee satisfaction and a greater ability to focus on the customer’s needs.
In a company that offers products, such as cards (birthday, anniversary, Christmas, etc.), the restocking of their supply and changing of their design is crucial. For example, it takes roughly three months to get new items to the shelves. Through a market survey, it is possible to see that it would be ideal if there were new cards every month.
To an untrained eye, the production takes up most of those three months. When analyzing and mapping the process, we realize that the creation process was taking the longest. It is common that the concept is delivered to the creation staff and many employees do the same action (duplicated tasks), or an idea just sits on somebody’s desk for days. With this information, we can redesign the entire process, setting cross functional staff in the concept/creation part of the process, with incredible results in speed, costs, and efficacy.
An organization with a disconnected system can also be a possible situation, causing every staff member or even a client to go through many departments and people to resolve a problem or execute a task. Information is lost, data is constantly repeated, and frustration runs around. This is solved by a complete change in the system used by implementing efficient software that integrates all of the information and activities of the company.