Customer Experience | BPM Knowledge Center (Recommended)

Use these 5 customer onboarding best practices

March 12, 2018

How does your company deal with customers post sale? Do they continue to receive their due value? Are they overlooked by staff? How is your customer retention? We as consumers don’t feel satisfied when in the process of paying for…

3 Kano model examples and how to use it in projects

3 Kano model examples and how to use it in processes

September 13, 2017

Customer Experience, Customer Service, Kanban Agile Methodology, Moments of Truth

Kanban, Ishikawa, Kaizen. It seems that Japanese nouns and names always appear when it comes to process improvement. Now it’s time to talk about Noriaki Kano, Professor of the University of Tokyo and creator, in the 80’s, of the model…

Who benefits from these business simplification ideas?

September 11, 2017

Customer Experience, Home Based Business Opportunities, Home Business, saas software

This is a critical point for anyone looking for business simplification ideas: Who are you simplifying your company for? Business simplification ideas should focus on the customer, and deliver the best products and services to them, within the scope of…

Digital transformation strategy: Who and which areas are involved?

September 7, 2017

Big data, Business Model Transformation, cloud computing, Customer Engagement, Customer Experience, Digital Transformation, Operational Process Transformation, process transformation, transformation

Yet another expression of the times, digital transformation, in spite of the popularity that this concept is having, cannot be seen as a fad or a marketing trick to sell applications and courses. The reality is that in a world…

Customer feedback process flow: Develop customer loyalty

August 11, 2017

business process mapping how to, Customer Experience, how to automate business processes, how to create a business process model, how to map a process

Many companies are concerned with managing their production processes or delivering services in the best possible way. However, when it comes to after sales support and the customer feedback process flow, they end up neglecting these important practices. Well-served clients…

The 3-Step Customer Feedback Survey Form

July 10, 2017

Customer Experience, Customer Jorney, Customer Service, Moments of Truth, net promoter

The creation of a customer feedback survey form used to be quite a difficult task. However, today with the advent of new cloud-based technologies and innovative methodologies which have drastically reduced the number of questions necessary to ask, this process…

Measuring customer experience: Which method to use?

June 21, 2017

churn, crm, Customer Experience, key performance indicator, kpi, net promoter

While some startups focus on delivering a minimum viable product (MPV), the world-renowned brewery BrewDog has taken a completely opposite approach: developing the best beers in the world right from the start. This is one of the most poignant sections…

Retain Customers Through End to End Customer Experience

May 8, 2017

crm, Customer Experience, Customer Service

End to end customer experience is the set of interactions between customers and an organization throughout the duration of their relationship. Usually, it encompasses three elements: The customer’s points of contact with the brand (moments of truth) The Customer Journey…

Use these 5 customer onboarding best practices

3 Kano model examples and how to use it in processes

Who benefits from these business simplification ideas?

Customer feedback process flow: Develop customer loyalty

The 3-Step Customer Feedback Survey Form

Measuring customer experience: Which method to use?

Retain Customers Through End to End Customer Experience

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