customer feedback process flow

Customer feedback process flow: Develop customer loyalty

Many companies are concerned with managing their production processes or delivering services in the best possible way. However, when it comes to after sales support and the customer feedback process flow, they end up neglecting these important practices. Well-served clients…
What is process mapping? See 5 examples of process maps: Diagram, map ad model differences.

5 Examples of Process Maps: Diagram, map and model differences

What is process mapping? Process mapping is a typical example of a BPM concept that many still use incorrectly. In an attempt to manage activities and processes and find ways to organize time and resources, many well-meaning professionals end up…
business process analysis methodology

Understand and apply the business process analysis methodology

We can’t change what we don’t understand, that’s a fact. So when we think of improving a company by improving its processes, the first step is to study them, analyze them and understand them. This is where process analysis comes…