Reengineering is the radical rethinking and redesign of business processes to make dramatic improvements in performance, such as costs, quality, service, and speed. Business process reengineering is the analysis and redesign of workflow within a company.
Also, see Business Process Reengineering Methodology.
There are some items to pay attention to when implementing business process reengineering, like:
- The focus changes from the management to the client
- The manager should empower your workers
- Focus on results
- Do not keep scores, lead and teach
- Simple optimized processes are better than complex intricate ones
- If a process continuously does not work, invent a new one, that looks towards the future
- Always identify goals and purposes
- Keep the company’s mission in mind
Only when following this guide, the BPR is successful and meet goals.
Business process reengineering examples
There is nothing better than an example to understand a subject. Thinking of that, we separated some prosperous cases of companies that adopted BPR.
An example of business process reengineering that we can analyze is a fast food company. It can completely redesign the way to deliver products. The process in this kind of restaurant goes like any other. First, the customer makes the order. Second, the order goes to the kitchen. Finally, the staff prepares the food! By studying the process, we see that it would be more efficient if parts of the food were prepared beforehand, in another center, and delivered daily to the restaurants. When the client orders then, everything is assembled and delivered. This is a complete change in the process. As a result, there is more control, fewer accidents, more employee’s satisfaction, and more ability to focus on the client’s needs.
Process reengineering: a way to get results
In a company that offers products, such as cards (birthday, anniversary, Christmas, etc.), to renew their supply and change their design is crucial. For example, it takes roughly three months to get new items to the shelves. Through a market survey, it is possible to see that it would be ideal if there were new cards every month. To an untrained eye, the production takes most of those three months. When analyzing and mapping the process, though, we realize that the creation was taking the longest. It is common that the concept is delivered to the creation staff and many employees do the same action (duplicated tasks), or an idea just sits on somebody’s desk for days. With this information, we can redesign the entire process, setting a cross-functional staff to the concept/creation part of the process, with incredible results in speed, costs, and efficacy. It’s a great business process reengineering example of how it is important to study the process to get good results.
See also: process mapping.
Classic business process reengineering examples
If you still have questions about this topic, check out more examples of business process reengineering in this video:
Also, see Business Process Improvement Examples.
These are just some examples of how business process reengineering can help a company in distress. Sometimes the best approach is to change the way things are done drastically. It can be difficult and find a lot of resistance by the team, but if done correctly it will improve the company in all the ways. Now that you read about business process reengineering examples, also see examples of Business Process Improvement.