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Remote Support Specialist – HEFLO SaaS Platform

Are you passionate about helping users succeed with digital tools? We’re looking for a Support Specialist to join our remote team and provide exceptional assistance to users of HEFLO, our cloud-based process modeling solution.

Main Responsibilities:

• Provide user support via chat, phone, and email.
• Respond to inquiries, resolve issues, and guide users in using our platform effectively.
• Conduct functional tests to ensure quality and support continuous improvement of our SaaS solution.
• Collect and document user feedback to inform product enhancements and share insights with the technical team.

Required Profile:

• Fluency in English and Portuguese (written and spoken).
• Spanish or French proficiency is a strong advantage.
• Excellent communication skills with a user-focused mindset.
• Self-motivated, detail-oriented, and comfortable working in a remote environment.

Conditions:

• 100% remote position.
• Flexible working hours aligned with user needs.
• A dynamic, collaborative, and innovative work culture.

If you are passionate about user success and want to contribute to the growth of an innovative SaaS product, we’d love to hear from you!