HR Service Delivery
Structure internal HR services with automation and transparency
How does HR Service Delivery software actually work?
HEFLO connects every part of the HR service chain — from employee requests to performance oversight — in one streamlined platform.
Employees have access to a self-service portal to submit and track requests.
HR teams manage tasks through automated workflows and clear checklists.
Managers follow up on approvals and track key indicators like SLA compliance.
Process designers use visual tools to build custom HR workflows tailored to each organization’s needs — all without code.
The result:
Faster HR services, fewer errors, and more control over every step of your internal service delivery.
Design, automate, and monitor every HR process — with zero code
With HEFLO, you can visually design your HR workflows, assign tasks, define approvals, and monitor execution — all without writing a single line of code.
What you can do with HEFLO:
- Build low-code workflows for onboarding, employee changes, and HR tickets
- Define roles and responsibilities across departments (HR, IT, managers)
- Track SLA compliance and performance in real time with dashboards
From process modeling to service tracking — everything is connected and streamlined.
Ensure task accuracy and prevent costly human errors
Automation ensures HR tasks are executed with precision, helping you stay compliant and avoid risks that can impact employees or the business.
Real-world examples:
- Block approval of a change if mandatory documents are missing
- Prevent offboarding from proceeding before IT disables accounts, Finance checks for pending deductions, and assets are returned
- Prevent onboarding from proceeding without IT access provisioning
Every workflow includes validation rules and traceability — so nothing falls through the cracks.
Ensure faster response times and SLA compliance
With standardized workflows, predefined approval chains, and deadline tracking, your HR team delivers services faster and with full traceability.
Every request is tracked. Every SLA is monitored. Nothing is left unresolved.
Deliver consistency, no matter where HR operates
Whether HR is distributed across regions or centralized in a Shared Services Center, standardized processes ensure every employee receives the same level of service.
With HEFLO, HR routines are executed the same way everywhere — with defined steps, SLAs, and responsibilities.
This reduces errors, avoids confusion, and builds trust in HR services across the entire organization.
Internal Service, External Results
Every internal request matters. The way you serve internal customers in HR—whether it’s onboarding, a benefits request, or a data update—has a direct impact on how your business performs externally.
High-quality internal service delivery leads to:
- Faster time-to-productivity
- More consistent service across teams
- Better experiences for external customers
Ensure transparency across your HR service ecosystem
With the traceability provided by automation, every stakeholder in HR — from employees to leadership — can easily access the information they need to act, decide, or follow up.
The employee can track the status of their requests (e.g. leave, benefits, documents)
The manager monitors approvals and team service usage in real time
HR team follows standardized workflows and keeps service records updated
HR leadership visualizes performance metrics, SLAs, and bottlenecks for continuous improvement
HR Service Delivery Use Cases
Standardized workflows help HR teams deliver consistent services across all employee interactions.
Coordinate tasks between HR, IT, and managers to create a seamless onboarding experience. Ensure every new hire has accounts, equipment, and information ready from day one. Reduce delays, standardize the process, and improve time-to-productivity.
Empower employees to manage their own HR needs via a centralized portal. From time off and certificates to benefit questions, requests follow predefined workflows. Reduce manual handling and increase transparency for everyone involved.
Automate structural changes like job title, salary, or department updates. Ensure all updates go through proper validations and approvals before taking effect. Keep records accurate and compliant, with full audit history.
Coordinate secure and compliant offboarding across HR, IT, and Finance. Automatically trigger account deactivation, asset return, and final payroll checks. Avoid operational risks and ensure nothing is missed in the exit process.
Standardize how employees submit HR-related reimbursements (e.g. relocation, wellness). Attach receipts, route to approvers, and integrate into payroll or accounting. Save time, reduce errors, and eliminate email-based processes.
Manage extended absences like sick leave, maternity, or unpaid time off. Collect documents, route approvals, and track expected return dates. Ensure compliance while supporting employee well-being.
Allow employees to update dependents, beneficiaries, or benefit selections. Use validation rules to check eligibility and documentation before changes are applied. Ensure HR records stay current and compliant with policy rules.
See what our clients are saying about the impact of HEFLO solutions on their results
Got Questions? We’ve Got Answers.
HR Service Delivery Software helps HR teams structure, automate, and track internal services like onboarding, data updates, and employee requests — ensuring SLAs, compliance, and visibility.
While HRIS or ERP systems store employee data, a Service Delivery platform focuses on process execution: routing requests, managing tasks, and monitoring performance across the HR lifecycle.
Yes! With HEFLO, you can create, publish, and update HR workflows using a visual editor — no code required. You can adapt onboarding, offboarding, data changes, and more.
Absolutely. HEFLO supports standardized processes across locations, allowing local HR or SSC teams to operate under the same rules, approvals, and SLA tracking.
They use a self-service portal to submit requests, track status, download documents, or update information — all routed automatically to HR.
You can track SLAs, volumes, approval times, request types, and bottlenecks — in real time — through built-in dashboards and visual reports.
Yes, HEFLO integrates easily with your existing HRIS, payroll, or ERP systems using secure APIs.
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