Business process analyst is currently a valued professional in the market. He not only knows the latest technological news, especially about IT, but also perfectly understands all the concepts related to processes. He masters theory and practice, and must combine these two competencies with a clear vision of the strategical goals of the company.
In doing all that the business process analyst will be able to manage the company’s business processes so that they happen with efficient and efficacy, adding value in each step of the productive process. In that way, the final clients will receive products and services that meet their needs and wishes. It is what gives these products and services a value perceived by the consumers as superior as the ones offered by the competition, bringing positive results to the company.
Business process analyst responsibilities
We can sum up such responsibilities in one sentence: the business process analyst is responsible for the implementing of a BPM (Business Process Management) software in the company.
- Analyze the company’s processes (read about the best practice)
- Model the processes
- Document them
- Automate them
- Monitor them
- Identify evolutions and corrections
- Promote the continuous improvement
Besides that, the business process analyst can also play other important roles:
- Support different departments in the company with the definition of specific processes
- Identify the critic processes and optimize them
- Promote training about business processes and BPM in the organization
Skills a business process analyst must have
Being a high valued professional, the business process analyst has to deliver knowledge and technical capacity, so to not impair the Business Process Management. We listed here 15 of these skills, essential to any business process analyst:
- Creation of KPI’s (key performance indicators)
- Analysis and diagnosis of processes
- Processes Modeling
- Techniques to improve processes
- Organizational architecture process’ oriented
- Activities automation, BPMS oriented
- Process improvement with focus on the client
- Knowledge of practical methodologies to BPM implantation
- Modern techniques of value measurement
- Professional training in Process Management
- Implantation of Process Office
- Advanced knowledge in BPM CBOK
- BPM impact in small and medium size companies
- Entrepreneurship and BPM
As we can see, the business process analyst must master holistically many skills and competencies, among them the It knowledge and ability to use and monitor BPM software. It is a crucial professional to any company looking to grow and differentiate themselves from the competition.
Now that you know what a business process analyst does, see exactly how he can help your company with Business Process Improvement.