Employee Request Management System
The smart way to organize, automate, and track employee requests.
How does an Employee Request Management System actually work?
- Employees access a self-service portal to submit and monitor requests of any kind — leave, data changes, travel, or rewards.
- HR teams manage approvals using automated workflows and ensure policy alignment with checklists and validations.
- Managers get real-time visibility to approve, escalate, or follow up — while keeping track of SLA and compliance metrics.
- Process designers use a visual drag-and-drop interface to build and evolve request workflows with no code required.
The result: Faster internal services, fewer manual errors, and complete governance over employee requests across departments.
Employee Request Use Cases
HEFLO helps standardize and automate the most frequent employee requests — including time off, extended leave, personal data updates, and recognition programs. Explore how structured forms and smart workflows can improve speed, visibility, and control.
Allow employees to request vacation, personal time, or early departure through structured forms with automated validation and manager approval.
Manage medical, parental, and extended leave with approval workflows integrated with HR and payroll, ensuring accurate records and policy compliance.
Enable employees to securely request updates to personal information, like address or banking details, with validation and HR review.
Support internal recognition programs by automating reward nominations, approvals, and delivery of bonuses or symbolic gifts.
Allow employees to request and justify business trips, triggering approval flows that consider budget, itinerary, and company travel policies.
From design to continuous improvement
A structured flow that ensures clarity, control, and evolution in employee request management.
Process validation and configuration
Workflows are mapped, reviewed, and configured using a visual editor. Forms, approval rules, and automation logic are tailored to your policies.
Request submission by employees
Employees submit structured requests through self-service forms. Each submission automatically triggers the appropriate workflow.
Request handling by HR
HR receives and manages requests following predefined steps. Each case is processed with full traceability and SLA control.
Monitoring and continuous improvement
Managers access dashboards and reports to evaluate performance, identify bottlenecks, and evolve processes over time.
Behind every great customer experience, there’s a well-supported employee
Empowering employees with efficient internal services leads to:
- Higher engagement and retention across departments
- Faster time-to-productivity for new hires
- Better customer satisfaction through well-supported teams
Why Choose an Employee Request Management System?
Centralized request handling in one secure, cloud-based platform.
Automated approval workflows based on predefined rules and org hierarchy.
Granular permission controls and full audit trails for every request.
Dashboards and reports that support decision-making and SLA tracking.
Standardized request forms accessible via web or mobile devices.
Seamless integrations with your HR, ERP, and payroll systems.
Enforce SLAs and compliance with automated rules and access controls.
Adapt workflows with a no-code visual editor that grows with your business.
See what our clients are saying about the impact of HEFLO solutions on their results
Frequently Asked Questions
Yes. You can configure multiple request types — such as equipment requests or facility repairs — with unique workflows and permission rules per department.
Absolutely. HEFLO includes a user-friendly web portal where employees can submit requests, upload files, and track progress in real time.
Yes. HEFLO supports secure authentication through SSO and integrates with systems like Active Directory and SAML-based providers.
You can disable or archive outdated forms and workflows without losing historical data or audit trails.
Yes. Role-based access control allows you to define what each profile can view, approve, or manage in the platform.
Requests can be routed across departments with multi-step workflows, allowing joint review, shared tasks, and automated escalations.
Yes. HEFLO includes a complete learning module with step-by-step video lessons inside the platform — this is the HEFLO Academy. Administrator users have full access to all content. In addition, we provide extensive documentation in our Help Center to support you at every stage.
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