Process Analysis

Process Analysis is the act of conducting a thorough review and arriving at a complete understanding of a business process (or portion thereof), with the goal of maintaining or achieving process excellence, or achieving incremental to transformational improvements in a business process.

Process analysis involves looking at all components of a process – inputs, outputs, mechanisms and controls – inspecting each component individually and as they interact to produce results. These components can often be categorized into the people, processes, applications, data, and technology needed to support a business goal or objective. Analyses cover and uncover quality, time, and costs at all points of a business process, from inception to completion.

Aids to process analysis include:

Some typical process analyses are:

  • Resource utilization
  • Distribution analysis
  • Cycle time analysis
  • Cost analysis
  • Software application usage
  • Global/Local process variations.

Holistic business process analyses evaluate:

  • Total cost of the process tools (e.g., computer systems)
  • Impact of the process on internal participants (employees) and external (paying) customers and stakeholders
  • Impact of the process on the organization’s community (e.g., environmental impacts) and other stakeholders.

Source: Guide to the Business Process Management Body of Knowledge – ABPMP BPM CBOK on Amazon.

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