Benefits of Shared services and Shared Service Centers: What are they?

The benefits of Shared services can be seen in all levels of management.

In fact, to better employ the benefits of shared services, some companies are developing Shared Service Centers to focus the organization’s efforts on its core activities, those that add value and for that you need:

  • To identify them
  • To separate them
  • To manage them

All of this by supporting common systems and practices. This is the secret of shared services: as the name says, sharing and integrating those processes that are not the focus of the company’s operations, enabling the strategic objectives to gain more relevance.

And to make this a reality in your company, a SSC (shared services center) BPM system will bring more agility, reliability, and transparency in this effort.

Concept reminder: What is the management of organizational processes?


Key benefits of shared services

By adopting a Shared Service Center (SSC), several advantages, benefits and administrative gains are brought to various areas of the company. From the operational level to the strategic, through to tactical, shared services bring benefits for processes and gets results.

Let us, then, detail how this organizational model based on shared services positively affects each of the operational management levels.

Benefits of Shared Services at the Strategic Level

With the adoption of the Shared Service Center the perpetuation of corporate knowledge developed over time is achieved, allowing practices and processes in other areas and departments to be reused and a reduced dependence on third parties involved in the operation.

Thus, the core business of the company can be the focus of attention. Another of the benefits of shared services is the consolidation of KPIs, allowing strategic levels of management a more holistic and integrated analysis of the results.

Benefits of Shared Services at the Tactical Level

As the processes are shared, information is also bringing more transparency and ease for continuous improvement, also giving the responsibilities more clearly, allowing for more effective monitoring of the performance of managers. As a result, these professionals seek more specialization and mastery of processes, benefiting from the standardization of activities and procedures.

Benefits of Shared Services at the Operational Level

With the organization of processes and activities based on a service vision that can be shared, this achieves a reduction in labor costs, which creates more efficiency and effectiveness.

Check out: How to implement a management dashboard here.

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