itil | BPM Knowledge Center (Recommended)

What is a help desk? How do you improve this process?

January 31, 2018

What is a help desk workflow process? For many customers, it can be a focus of disappointment. It’s very common for people to be dissatisfied with the service they receive at help desk centers. Slow responses, problem resolution difficulties, and…

ITIL Incident Management Process Flow: A step by step guide

June 1, 2017

business process flowchart, Flowchart, IT Change Management, IT Incident, IT Service Management, itil, Service desk management

ITIL stands for Information Technology Infrastructure Library. This is the result of a British initiative from the 1980s that aimed to archive and document all IT service management best practices and its practical application in business and governmental processes. This…

What is a help desk? How do you improve this process?

ITIL Incident Management Process Flow: A step by step guide

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