IT process optimization

IT process optimization: Deliver more value to customers

IT process optimization is a practice that goes well beyond programming techniques, software domains, and hardware knowledge. It’s a strategic element for modern organizations, increasingly dependent on the use of information technology in their operations, in search of results. Today,…
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ITIL Incident Management Process Flow

ITIL Incident Management Process Flow: A step by step guide

ITIL stands for Information Technology Infrastructure Library. This is the result of a British initiative from the 1980s that aimed to archive and document all IT service management best practices and its practical application in business and governmental processes. This…
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