IT process optimization

IT process optimization: Deliver more value to customers

IT process optimization is a practice that goes well beyond programming techniques, software domains, and hardware knowledge. It’s a strategic element for modern organizations, increasingly dependent on the use of information technology in their operations, in search of results. Today,…
ITIL Incident Management Process Flow

ITIL Incident Management Process Flow: A step by step guide

ITIL stands for Information Technology Infrastructure Library. This is the result of a British initiative from the 1980s that aimed to archive and document all IT service management best practices and its practical application in business and governmental processes. This…