Before presenting a process mapping example from a fairly typical business receiving excellent organizational results, we need to understand more deeply what a process map is.
When going to proceed with process modeling, it usually begins with a process diagram, which then evolves into a map, until a real model of processes is set.
Therefore, the process map is an intermediate stage of modeling, which follows this order:
- Process diagram:
It shows the main activities. - Process map:
Defines workers, indicates events and possible outcomes. - Process model:
Permits simulations, provides more comprehensive data and reflects the flow of information.
So that the concepts are very clear, let’s go to their definitions:
Diagram definitions, maps and process models
Check these definitions and see an example of a process mapping company.
Process diagram:
Preliminary representation of the process, which only features basic flows and, in most cases, without taking into account any failures or problems.
Process map:
The map should add other elements to the primary flow, like business rules, actors, events and other important points. This work is greatly aided by the use of tools and software and allows a clearer explanation for the process owners of what is happening and what is mapping, especially when managers do not have expertise in BPM.
See a process mapping example of a company using appropriate software:
Process model:
The broadest and most complete representation of the processes, which can contain charts and formulas, and should detail operational and technical information about the business particular to the process.
In short: it is important not to mix the concepts, keep in mind that process diagrams, maps, and models are essential steps of modeling.
See also: How to map processes step by step in 11 easy steps
Process mapping example for a business
A good company process mapping example is the migration to appropriate BPM tools.
It is still very common to find large, well-structured companies that insist on using processes based on sending e-mails, the use of spreadsheets and other functions, as well as non-specific or internal software for the correct management of a company, turning their back on the technology available.
Usually, this occurs in family businesses that experience sudden growth or those born from commitment and good entrepreneurial ideas without technical knowledge or academic training that can often help your business to grow even more.
The fact that they have achieved success without the help of the right IT tools just shows how successful they were, but nothing should prevent further improvements, following the example of the case of a company that properly planned using good mapping practices from BPM.
Disadvantages of companies without mapping processes
- Lack of adequate control
- Undocumented procedures
- Undetected bottlenecks
- Waste and high losses
- Outdated information
- Unsecured data
- Flawed or non-existent monitoring
- Unreliable data registration
- Confusing and redundant flow of information
- Impossibility of defining responsibilities
- Lack of transparency
- Lack of alerts and warnings
- Unable to create information boards
And these are just some of the most critical problems.
When you do process mapping and implement a BPM tool, there exists a real and effective way to automate a variety of tasks and activities that previously demanded manual control and the intervention of people who could be more productive by making decisions, coordinating teams or making plans and predicting scenarios. And the finished mapping process could be made in a more pointed manner providing several advantages, such as:
Take a look at Business Process Automation Solution.
Or check out: Business process modeling techniques, here.
Advantages of business process modeling
- Improved understanding of the business
- Assists in decision-making
- Describes the procedures and processes
- Allows your review
- Leverages communication and facilitates its flow
- Highlights the changes that must be made in other processes
- Creates models, modules, and best practices
- Gain efficiency and effectiveness
- Adds value to the productive chain
With this mapping process example from a company, it was possible to see how this stage of modeling is vital for the proper implementation of a culture of processes in the organization that has not yet adopted BPM practices.
Therefore, by replacing spreadsheets and emails with management tools, these businesses will gain more and more competence, making the business more efficient and profitable every day.