Business process automation aims to make processes more efficient and effective in organizations, through the use of appropriate technologies, integration of information and systems, and workflow control, creating the possibility of real-time monitoring, reliably and securely.
Do you want to hear about some business process automation examples in practice and how their features create effective results for businesses?
Check out our list of 5 business process automation examples and see how they should be a part of your business strategies.
5 business process automation examples
Business process automation examples in a logistics and shipping company
To manage a chain of complex processes such as a logistics company, with subcontinental size and hundreds of customers, we need to ensure a total commitment to internal controls and reducing costs.
Only with the standardization and optimization of routines, together with increased controls, can you generate gains like these:
- Reduction of parallel controls.
- Integration of different areas and departments, such as Finance, HR, Budget, Quality and Production.
- Centralized statistical data retrieval.
- More quality services.
- Revenue recovery.
- Decreased costs.
See this article on how to automate business processes
Business process automation examples in a network of gyms
Small business with a few branches, offer services that can be major beneficiaries of automation processes.
Service customers are very susceptible to variations in the quality and variability of experience.
That’s why automation tools that bring a broad view of what is happening in the company, through interfaces, allowing close and real-time monitoring brings huge management and control gains for managers that are reflected in the final service quality and customer satisfaction.
This example of process automation creates the following benefits:
- Increased administrative control.
- Improved communication between different areas.
- Unnecessary emails reduced.
- Possibility of monitoring processes.
- Increased management capacity.
- Continuous improvement.
Learn more about what is business process automation, here:
Business process automation examples in an ombudsman
Just the fact of having ombudsman activity, assumes that an organization already has a high concern and a lot of attention on the management of processes.
But the time comes when you must make use of a BPM tool. This is because ombudsman assignments are complex and diverse. Among them, we can highlight:
- Listen and receive events, analyze, refer to people responsible and follow the progress.
- Monitor response times.
- Monitor the quality of the responses.
- Suggest solutions.
- Find customer satisfaction.
- Retrace feedback to the sectors mentioned.
Implementing a flexible BPM tool, with the help of the creation of the Process Office, brings several benefits:
- Control of job streams.
- Control of information flows.
- Indicator generation.
- Creation of management reports.
- Ease in decision making.
- More transparency.
- Integration of processes.
Business process automation examples in a mining company
Companies that deal with complex operations, major investments and are subject to rigorous audits and controls, even with government agencies as shareholders need BPM tools to control processes and generate the evidence needed for audits.
The adoption of process automation in these organizations results in several advantages and solutions that effectively bring benefits to the company with:
- Automation of new processes.
- Redesign of processes.
- Better control of activities.
- Measurement indicators.
- More agile and efficient management.
- Compliance with legal requirements.
- Positive feedback from fiscal institutions.
Business process automation examples in the service desk of a bank
Companies that deal with customer requests require complete excellence in managing their services. In this case, the adoption of BPM tools for process automation can only bring benefits like these:
- Adequate control of processes.
- Monitoring real-time workflow.
- Agile control of calls.
- Monitoring of the solutions offered.
- Prioritizing capacity of more urgent care.
- Quantification of calls to better allocate customer service teams.
- Creation of reliable indicators.
- Effective and agile measurement indicators.
- Integration with other processes.
- Reduction of personal consultations, via telephone or via e-mail, being replaced by the functionality of the tool.
More examples about business process automation? Check this video out!
These were just 5 process automation examples and their benefits for companies from different segments and businesses operating completely different activities.
This only shows how a good, agile, transparent, intuitive BPM system allows much more than designing processes, but streamlining communication and integrating teams is the ideal solution to add more value to the supply chain, delivering the best results for customers.