To determine the Definitions of the 3 Types of Business Processes we should consider two main factors
- Direct contact with customers.
- The value (degree of benefit) provided to customers.
Both are very important as they take into account fundamental aspects such as:
- Contact with customers should always be satisfactory and exceed their expectations.
- Customers characterize the degree of benefit they receive by whether or not the process meets their expectations or exceeds it.
Let’s look at this classification in detail to better understand the definitions of the 3 types of business processes.
The definition of the Primary or Essential process
- Considered to be the most important processes.
- There is direct contact with customers.
- Providing value to customers directly.
- Reaching or exceeding the standards of the company.
- Always considering the entire value chain.
The definition of the Support process
- Formally established.
- Supports the primary processes
- No contact with customers.
- Doesn’t provide value to customers directly.
The definition of the Management process
- Formally Established.
- Coordinates the activities of the primary and support processes.
- Seeks business efficacy and efficiency.
- Measures, monitors, and controls.
- Doesn’t provide value to customers directly.
Now that you’ve read about the definitions of the business processes learn more about Analysis and improvement of business processes: best practices.
Concrete examples of the types of business processes
We have selected for you 4 different types of business processes that have already been mapped by HEFLO. Each has different characteristics and goals.
Examples of management processes like these are very useful for those who want to have an initial idea of how to model a process in their company.
Business process definition #1: Procurement and acquisitions process definition
This type of business process involves several levels of approval, different departments and several decisions. The aim is to ensure more transparency, saving time and resources, in addition to fighting fraud and collusion (access the complete flowchart description here).
Business process definition #2: Hiring process definition
Attracting the best talent and choosing the right people to do the most appropriate functions according to their profile is a process that requires a lot of care from the company.
It is important to note that the hiring solicitant must interact with both the Department of Human Resources and with the Manager of their area, which leads to the creation of 3 lanes in this type of business process model, see (complete step by step and documentation here):
Business process definition #3: The onboarding of new employees process definition
Among these four examples of types of business process definitions, the onboarding (integration) of new employees is the most complex, requiring no less than 5 pools to be properly modeled.
This is due to the importance of onboarding new employees, so they soon feel right at home and can count on the resources and information needed to rapidly implement all of their potential for the company (complete step by step and documentation here).
Business process definition #4: Sales process definition
Nothing is more important than after all of the production processes, planning, HR, R&D etc., that the sales process is done well. Without it, the company will not have revenue!
With this in mind, the sales process must be agile and its time properly controlled, avoiding any lost opportunity to serve a customer. Check it out (complete flowchart and documentation here)
As you can see, each of these different types of business processes has a degree of varied complexity. The more activities and sub-processes, the greater the number of pools and lanes necessary for its proper mapping.
Importance of Business Process Mapping
To achieve an effective management process it is necessary, first of all, to thoroughly analyze the company’s situation at the moment (AS IS). Also, make a clear detailed description of the mapping process. With this job done, you can take time to do evaluations, simulations, and modeling which will form the basis for any future implementation of improvements.
- Process mapping, a methodology for better control, check it out here.
- Understand the definition of business process mapping.
The Level of Detail in Business Process Modelling
As you have seen, there are different types of business processes. When modeling these processes in a company you need to take into account the level of detail that will be presented. The ways the process diagram is viewed depends on how it is created.
Note that when building the process diagram, details regarding the type and amount of information will increase in the following order:
Corporate Overview Diagram
- Value chain vision.
- Graphical form.
- Covers a single sheet.
- Related to the business environment.
Business Vision Diagram
- Representation of the macro-processes.
- Details of the value chain.
- Covers all of the macro-processes.
Operational Overview Diagram
- Representation of the processes, sub-processes and activities.
- Details the Business Vision.
- Details what’s being done, not how it’s done.
System Overview Diagram
- The most detailed.
- Covers: software, integration points, data traffic (process and informational flow).
- You need IT team support.
- Check out the HEFLO BPMN modeling tool.
- The definition of business process modeling BPM – Understand the concepts
- Examples of business process modeling.
BPM is Business Process Management
The ultimate goal of a BPM project is to add value to the business. Therefore, it is essential to ally with technology so that we can have quick access to secure, updated and quality information. Only then can we transparently demonstrate the results and how they contribute to the value of in-house training.
Check: Understand the definition of business process and learn about its useful applications.
Managing business processes means planning, implementing, monitoring, controlling and improving. This is exactly what intuitive and flexible BPM tools allow you to do for your company.