Creating a business process management office gives companies some advantages such as, lower costs, as well as operational efficiency that’s aligned to the strategic objectives of the organization. It only happens with proper process control using performance indicators.
A business process management office should be solely responsible for mapping, automation and of course process management. The aim is to make processes function much more effectively.
We have listed 10 reasons to create a business process management office in your company, check them out:
1. Autonomy in line with senior management
A business process management office should have direct contact with senior management of the company, to whom it answers to. The less interference from other areas, the better the performance of the office will be, particularly in seeking out optimization and improving process control.
2. Clear leadership
Without a business process management office deployed it wouldn’t be possible to assign a CPO (Chief Process Officer). This person focuses not only on leading their team but also becomes a communication channel for all other managers who need support. He is responsible for defining methodologies in different areas of the company to facilitate the collection of performance indicators.
3. A business process management office has focused professionals
They are not shared with other areas; their tasks are exclusively dedicated to BPM. These analysts end up having a broader view of each process and the organization as a whole. They are responsible for analysis, gathering requirements and process modeling.
4. Expert authority
As their work is directed entirely to process management, its members are all trained in specific processes or, if not, these professionals have developed expertise and competencies proven throughout their careers. This knowledge allows a search for the best solutions and gives confidence to other departments that can rely on a business process management office whenever it’s needed.
5. Strategic alignment
It’s easier to focus a team when their processes are aligned with the strategic guidelines of the company, and it also ensures a high standard and consistency in the applied methodologies.
See also: The role of processes within corporate strategic planning
6. Results driven
BPM takes time to show results. With this perspective in mind, business process management offices’ always have to explain the benefits of this long-term vision, avoiding shortsighted charges, thus ensuring that results are always beneficial for the company.
7. Multidisciplined
The business process management office has room to add anyone to the team that top management thinks can contribute to the work, thus helping greatly in the review and approval of the many different indicators presented.
8. Reduction of conflicts
A business process management office can also act as an intermediate in the demands of areas involved in processes, centralizing decisions and making the choices necessary to meet the strategic objectives of the company, without favoring any sector or department.
9. A business process management office supports other areas
It is an essential role. By aiding managers with expertise and knowledge, business process management offices’ ensure that the management of cases and the analysis of indicators is correct.
10. Investment with a guaranteed return
With the proper implementation of a business process management office, a company will notice in the medium to long-term cost reductions, an elimination of bottlenecks, better functioning across sectors and the acquisition of strategic information, all of which will show in the organization’s results.
See also: How to improve interdepartmental communication using BPM