Innovation, trend, and guarantee of prominence. It’s critical for service providers to invest in business process management.
Since the Industrial Revolution, the manufacturing industry has produced lots of products in series. Unfortunately, the service sector is incipient in this field. As a result, few companies achieve a high level of productivity and profits.
As a rule, it’s difficult to track costs,
Therefore, we can divide the business process services into two types:
- Cost services: logistic, financial services, rent, maintenance, etc.
- Value services: innovation, design, marketing and post sales attending.
Developed service, competitive industry
The more efficient and developed your business process management services are, the bigger the competitiveness your company will have. Before the result of a company was measured by the profit, now things are different.
The importance of a company to its continuing is measured by the quality of the business services it offers. This includes product marketing, technological innovation and post sales attending. The sale does not end anymore when a company makes a sale. Today, the more lasting partnerships an organization has, the more its life and success is guaranteed.
Quality in business process management services brings success
According to a study by the OCDE (Organisation for Economic Co-operation and Development) in developed countries, 65% of the gross profit of industrial production comes from values extracted from provided services. On the developing countries, this numbers drops to 50%.
The business process services justify the difference in numbers. They are better performed in the developed countries, with a management focused on quality and zero wastage.
Where do we fit the client on the business process services?
The clients are no longer just customers. Today it is valid to call them partners, since they help in the evolution of all the process, and even contribute to the marketing, helping the company evolve.
BPM as a dynamic solution to the services industry
BPM – Business Process Management – is a management tool that can be applied in many sectors of the economy: industry, commerce, and services. It is important especially in this last area, where the team coordination can be an obstacle to the company’s growth or even mean the end of it.
It is at that point that BPM will be fundamental, promoting the high quality of business process management services. Due to the process automation, it is possible to improve the transparency, define responsibility among the people involved, standardize communication, monitor tasks and act in a proactive way, avoiding discomfort and working to the continuous improvement of provided services. See 5 benefits BPM will bring into your company now.