Business Process Transformation is the fundamental rethinking of a process. This is focused on the end‐to‐end alignment and change of a business’s functions, processes, organization, data, metrics, and technology in accordance with the strategic objectives and tactical demands of the business, delivering a significant, measured increase in customer value.
The goal is innovation and the application of new concepts, capabilities, technology, etc., to the design of the work that needs to be done. In this business redesign, no idea is off the table. No option is initially rejected—unless by company policy, law or financial reality. Improvement is thus not the goal, but a by‐product of a radical change to the way the process is approached and performed. This level of change is by nature invasive and will be disruptive.
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