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What is ITIL methodology: How does it generate more satisfaction for the customer?

ITIL methodology: What it is and how it improves client satisfaction.

January 11, 2016

To know what ITIL methodology is, we must take a step back in time to the 80s, when it was created by the government of England, to accommodate all possible IT system management knowledge. ITIL: a library that marries the…

What is an ITIL certification? Everything you need to know.

January 8, 2016

certifications, it certification, itil certification, Service desk

IT professionals should always be evolving. Advances in technology, driven by a scenario where innovation is constant and new methodologies, best practices, and IT process management arise and are applied at all times. How do you stay up to date?…

SAAS applications: What are they and what are their advantages?

January 7, 2016

You may not know, but it’s likely that you use SAAS applications in your daily life. Or even several. There are many SAAS companies permeating through your corporate and personal life, with software that you use every day. Interested?…

Using BPM to Implement Customer Centric Processes

Customer Centric Processes: How to Implement them using BPM

January 6, 2016

Customer Centric

The modern understanding of business processes is focused on the customer. It seems strange to say this, but most organizations are still focused on production processes, or the way things are done, and not the perception of the customer. To…

Human Centric BPM: What is it, its uses and how to apply it

Human Centric BPM: What is it, its uses and 10 steps to apply it

January 5, 2016

BPM, human centric

What is Human-Centric BPM? Human-Centric BPM is a business management process approach that focuses on the tasks, activities and human skills in processes, to create other automated functions to support these human actions. The reason for this is that there…

What is Total Quality Control? All you need to know

January 4, 2016

quality control, Total Quality

First, “quality” is defined in the business world as the “unrestricted attendance to every customer’s needs.” To achieve this degree of satisfaction, it is essential that companies adopt management models geared to continuous improvement of its processes, such as the…

The Definitions of the 3 Types of Business Processes

January 1, 2016

business process, business process definition

To determine the Definitions of the 3 Types of Business Processes we should consider two main factors Direct contact with customers. The value (degree of benefit) provided to customers. Both are very important as they take into account fundamental aspects…

The 3 Tools for the Improvement of Quality and Processes

December 18, 2015

improvement processes, quality processes

The Improvement of Quality and Processes is seen today as an important factor for companies that want to survive against a backdrop of aggressive competition, global markets, and constant technological development. Its origins date back to early last century when…

The 10 Commandments to understand what is quality control

December 14, 2015

quality, quality management

Explaining what is quality control in today’s competitive and globalized environment could be best expressed by the statement: “Companies have an obligation to its customers to offer products and services that are consistently at or above the customers level of…

The nine principles of Process Design

December 11, 2015

AS IS and TO BE process mapping, Business process design, business process management, to be process mapping

Business process design is a BPM step that occurs after the analysis and discovery steps. Its goal is to create an improved and optimized process that meets all of your expectations in relation to process performance and strategic business needs.…

ITIL methodology: What it is and how it improves client satisfaction.

What is an ITIL certification? Everything you need to know.

SAAS applications: What are they and what are their advantages?

Customer Centric Processes: How to Implement them using BPM

Human Centric BPM: What is it, its uses and 10 steps to apply it

What is Total Quality Control? All you need to know

The Definitions of the 3 Types of Business Processes

The 3 Tools for the Improvement of Quality and Processes

The 10 Commandments to understand what is quality control

The nine principles of Process Design

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