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key concepts of quality management

Get to know the key concepts of quality management

  The key concepts of quality management, in a general context, have been conceived, sketched, improved and implemented since the 1930s in the United States and since the 40s in Japan and several other countries. In the 50’s, concern for…
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BPMN pdf, tutorials and books

10 BPMN PDF books, articles and brochures

If you are looking for more information about BPMN (Business Process Model and Notation) in handouts, or even articles and BPMN pdf tutorials, know that here are 10 excellent materials to download, read, study and consult when needed!   There are…
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business process documentation best practices

Business process documentation best practices: The 12 most used

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The use of business process documentation best practices can be a determining factor for achieving success in the implementation of BPM  in an organization. Contrary to what some think, documentation is not just used to create manuals or memorials of a company’s improved process…
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IT outsourcing services

How to ensure quality when outsourcing services

Like outsourcing services, the adoption of BPM management tools are also becoming a growing trend in companies, and one of the main concerns is how to reduce costs while achieving satisfactory levels of quality in business outsourcing processes. According to…
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How to improve service quality management through processes

Providing services with a high level of service quality management is now considered an essential strategy for survival and the success of a company in the current competitive market scenario. According to a study released by American marketing consultant Philip…
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