Business Process Performance Measurement

Creating business process performance measurements

The management of any business process depends on proper planning, production organization, delegation of tasks and leadership, followed by control and measurement of results, in order to correct any deviations and improve processes continuously. But how do you measure results?…
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customer feedback process flow

Customer feedback process flow: Develop customer loyalty

Many companies are concerned with managing their production processes or delivering services in the best possible way. However, when it comes to after sales support and the customer feedback process flow, they end up neglecting these important practices. Well-served clients…
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how to reduce the customer churn rate

Retaining customers can make all the difference.

We’ve all heard many times that it’s much cheaper to keep a loyal customer with your company than it is to gain new customers. And this statement makes a lot of sense, after all, every cost associated with prospecting, advertising,…
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key activities business model

Understand the key activities in the canvas model

The canvas model has become a well-established methodology for the agile and assertive creation of business models. Its objective is to provide a broad and holistic vision through a board where several questions, divided into 9 fields, must be answered…
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