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IT process optimization

IT process optimization: Deliver more value to customers

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IT process optimization is a practice that goes well beyond programming techniques, software domains, and hardware knowledge. It’s a strategic element for modern organizations, increasingly dependent on the use of information technology in their operations, in search of results. Today,…
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ITIL Incident Management Process Flow

ITIL Incident Management Process Flow: A step by step guide

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ITIL stands for Information Technology Infrastructure Library. This is the result of a British initiative from the 1980s that aimed to archive and document all IT service management best practices and its practical application in business and governmental processes. This…
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what does itil mean

What does ITIL mean? A business and IT perspective

So what does ITIL mean? ITIL stands for Information Technology Infrastructure Libary. It was an ambitious project developed in Britain in the mid-1980s to document and archive as much information and knowledge as possible about the best practices and development…
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ITIL Change Management Process Flow

The change management process is a highly critical activity that is very important in organizations. Therefore, we strongly recommend that you employ the best practices used in the world for managing IT systems. In other words, use an ITIL change…
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