The 5 Whys technique is one of the most simple and effective methods used to reach the root cause of a problem. It is widely used in industrial and service companies; it’s a tool that is very connected to total…

A very common question in the quality management and business administration universe is if Housekeeping and 5s’ refer to the same thing, Housekeeping with a Western definition and 5s with an Eastern interpretation. For many years these two systems have…

Nowadays, overall quality and operational efficiency have become mandatory for companies facing such a competitive, demanding and aggressive market. As a result, most products have a standard certificate of quality, which makes them very similar to each other. If there…

In recent years, there have been many factors that have contributed to the growth of construction markets and construction quality control: Unemployment regressed, and average income grew, which caused the middle class, along with the credit sector to gain strength.…

The total quality management process approach is a quality management system that seeks to transcend the concept of quality applied to a product. The total quality management process approach is understood as the aim to exceed expectations not only from customers but everyone interested…

Providing services with a high level of service quality management is now considered an essential strategy for survival and the success of a company in the current competitive market scenario. According to a study released by American marketing consultant Philip…