The business process management software is a valuable tool to generate a competitive advantage, being with cost reduction, excellence in processes or a final product/service that is better than the others in the market are. One thing has to be clear, though: most of the times, a business process management software is not a magical software that solves all the management problems. That does not exist.
BPM tools require a qualified professional, a team well managed, a business culture that values continuous improvement and most of all, the support of the top-level of management. Now we will see how to take advantage of a BPM software. To achieve that, we will approach the concept of management processes and its types.
The three types of business processes
- Primary processes
In a direct connection with the clients, deliver a valued that is perceived by them. Because of that, they allow for a complete vision of the value chain of the company.
- Support processes
These are the ones that support the accomplishment of the primary processes and sustain them. They are not directly related to the clients, and their execution is more specialized, influencing a lot of the primary processes.
- Management processes
They are formal processes with the goal to coordinate the progress of the other processes. Through them we can execute the control and monitoring of the support and primary processes, to assure their efficacy and efficiency, and the reaching of the objectives as a whole.
To understand more: process definition.
Business process management software
There is an extensive list of activities of process improvement that can be performed without the help of technology. However, with the assistance of software, this can be done much more quickly and present results in a more clear and objective way. An important example of that is the process modeling. Without a software especially designed for that, it is much harder to perform it. See the advantages:
- Friendly and intuitive interaction
- Efficiency in modeling
- Standardized notation
- Transparency and flexibility
When we use a business process management software, information flows in a much more agile and safe way, besides allowing the production of charts and reports quickly and with results that are easily apprehended by everybody.
With the constant flow of information, the monitoring becomes a practical and in real time activity. That allows the manager to use his time better and analyze data to make decisions. Watch the video below and discover how to create a management dashboard using a BPM software:
With the control a BPM software provides, the decision-making process becomes more agile, and productivity higher. Watch the video below and discover how to control the execution of a business process using BPM:
- Continuous improvement
After execution, the manager can use business process management software to detect, through the available information, if his decisions were correct. Then he can analyze the performance and take corrective measures, and even improve processes. Read about the two types of continuous improvement. As we can see, BPM software is a great deal. However, it is crucial to count on professionals that utilize it in the correct way, have a strategical mentality connected with the management and like this can achieve the results hoped for the company.
Advantages of using a business process management software
- Process automation
When we use a system that controls all the processes of the company to reduce the human contact, making them automatic as much as possible, we are automating them. When well planned, this automation brings results in a fast and efficient way.
- Bottlenecks elimination
When you model a process with a BPM software, it will be clear to the manager which resources and activities are critical and can affect all the execution – if not allocated in the right places. When he clearly sees these bottlenecks, the manager can prepare himself to avoid problems to the operation.
- Cost reduction
Well managed processes that meet company’s needs present fewer flaws, losses, stops and wastage – all of that resulting in cost reduction. See more about how to cut costs with BPM.
- Increase in profitability
The profitability will not only show itself as a consequence of the cost reduction but also by the delivery of a final product/service with a high added value, perceived by the client – which can result in a better price for the company.